Terms of Use

These terms are the agreement between you and us that governs the use of LabMe OS (labmeos.com, app.labmeos.io and all related services). By accessing or using the Service you accept these terms and the Privacy Policy. If you do not accept them, do not use the Service.

If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation to these terms.

Definitions

Service: the websites at labmeos.com and app.labmeos.io, LMOS (the lab operating system that runs in your browser), lessons, the simulator, incident drills, real labs and all related content.
Content: the lessons, scenarios, texts, images, exercises, quizzes and software in the Service.
Real lab: temporary virtual machines of your own, cut off from the internet, in which real security tools run.
Account: the record created so that you can use the Service, identified by your username.
"LabMe OS", "we", "us": the party operating the Service. "You": the person using the Service, or the organisation on whose behalf it is used.

1. Who may use the Service

Children under 13 may not use the Service. Users under 18 should use it with the permission of a parent or guardian.
Your use of the Service must not be prohibited by any applicable law or sanctions.

2. Your account

The information you give us must be accurate and up to date.
You are responsible for the security of your account and the Google account you sign in with. Do not share them; you are responsible for what is done with your account.
If you notice unauthorised use of your account, tell us immediately at support@labmeos.com.
Usernames that impersonate another person or organisation (including LabMe OS), infringe someone else's trademarks or rights, or are offensive or obscene are not allowed; we may change or remove them.

3. Content and licence

We grant you a personal, non-transferable, non-sublicensable, non-exclusive right to use the Content for your own learning. On organisation plans this right covers internal training of the team members the organisation designates. Under this licence you may not:

Copy, reproduce, translate, modify or create derivative works from the Content.
Sell, rent, lend, share, republish or otherwise distribute the Content.
Collect the Content with automated tools (scraping) or use it to train artificial intelligence models.
Bypass access controls or restrictions on paid content, or allow or help others to do so.

Parts of the Content (such as the open-source tools in the labs) are subject to their own licences, which take precedence for those parts. We take care to keep the Content accurate and up to date, but we cannot guarantee that it is complete or error-free.

4. Ethical and lawful use

What you learn here is for defence and authorised security testing. Use the techniques only against your own lab targets or systems whose owner has given you written permission. Unauthorised access to computer systems is a crime in most countries.

You must not:

Scan, attack or try to access any system, network or person without permission, or encourage or help others to do so.
Use the Service for unlawful purposes or in a way that infringes the rights of others (including privacy, publicity and intellectual property rights).
Use the labs to attack others, generate unwanted traffic, mine cryptocurrency, or host or spread malware; or use resources beyond what the learning purpose requires.
Try to break out of the lab isolation, reach our servers, other users or our infrastructure, disrupt the Service or circumvent security measures. (If you find a vulnerability, report it to support@labmeos.com without exploiting it; we welcome good-faith reports.)
Overload the Service with automated tools, create accounts in bulk or under false identities, or sell or transfer your account or access to others.
Harass or threaten others, discriminate on the basis of religion, language, race, gender, sexual orientation, disability or ethnic origin, spread spam, unsolicited advertising or misleading information, or harm children in any way.

5. Real labs

Labs are temporary: after 15 minutes without activity, or when the maximum session time is reached, a lab is deleted with everything in it. Keep your important files yourself; we do not back up lab contents.
CPU, memory, disk and network speed are limited. Internet access is possible only to allowed sources (such as GitHub and PyPI).
Do not upload real personal or confidential data to the labs; they are not designed to protect such data.
When a rule violation is detected the lab is closed without warning, and your lab access may be suspended temporarily or permanently. Violation records are kept for the period stated in the Privacy Policy.

6. Content you submit and feedback

If you submit content to the Service (for example a support request, a report, or a post in sharing areas we may open in the future), you are responsible for it and its lawfulness, and you confirm that you have the right to share it. You keep your rights to your content; you give us the right to store, display and process it as needed to provide the Service. We may remove content that is unlawful or breaks these terms.

We may freely use suggestions and feedback you send us about the Service to improve it, without any obligation to you.

7. Paid plans, subscriptions and payment

Part of the Service is free. When paid plans (such as Pro and organisation plans) are available, the following applies:

Prices, what each plan includes and the billing period (monthly or yearly) are shown at purchase. Subscriptions renew automatically at the start of each period through the payment method you chose, until you cancel.
You can cancel at any time in your Profile; cancellation takes effect at the end of the period already paid for. To avoid being charged for the next period, cancel at least 24 hours before the current one ends.
We may change prices; we will give at least 30 days' notice, and the change applies from your next billing period. If you do not accept it, you can cancel before then.
Payments are processed by a payment provider. You confirm that you are authorised to use the payment method and that the information you give is accurate. If an automatic payment fails, access to paid features may be suspended.
If a free trial is offered, its length and how it converts to a paid plan are shown when the trial starts.
Refunds: we consider refund requests made within 14 days of purchase if you have not used the paid content to a significant extent. We may refuse a refund where we suspect abuse. Your mandatory rights under consumer law remain unaffected in every case.
We may refuse or cancel orders for reasons such as availability, errors in prices or descriptions, or suspected fraud; in that case any amount paid is refunded.

8. Organisation accounts

On organisation plans, the organisation's administrators can invite team members and see their lesson progress. The organisation is responsible for its members using the Service in line with these terms. Where a separate agreement has been signed with the organisation, it prevails on any conflicting point.

9. Intellectual property

The Service and the Content (excluding content submitted by users), including its design, software, texts, images, and the LabMe OS and LMOS names and logos, belong to LabMe OS and its licensors and are protected by intellectual property laws. You may not use our trademarks or logos in connection with any product or service without our written permission.

10. Copyright notices

We respect the intellectual property rights of others. If you believe that content in the Service infringes your rights, write to info@labmeos.com with: your name and contact details showing that you are the rights holder or authorised to act for them, the work you believe is infringed, the address of the content in the Service, and a statement that your information is accurate. We remove content where a notice is justified. Knowingly submitting a false notice may have legal consequences.

11. Third-party sites and tools

The Service may contain links to sites and services we do not own, and tools developed by third parties. We are not responsible for their content, their privacy practices or any damage arising from your use of them.

12. Suspension and termination

You can delete your account at any time in your Profile. If you break these terms, where needed to protect the security of the Service or other users, or where the law requires it, we may suspend or close your account or some features without prior notice. When your account is closed your right to use the Service ends. Provisions that by their nature should survive (intellectual property, limitations of liability, disputes) remain in force.

13. Disclaimer

We provide the Service "as is" and "as available". To the extent permitted by law, we give no express or implied warranty that the Service will be uninterrupted, timely, secure or error-free, that it will meet your needs, or that it will lead to a particular result (such as passing a certification exam or getting a job). The Service may be unavailable from time to time for maintenance or other reasons. The Content is for education and may not match every real environment; you are responsible for what you do on real systems.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages or lost profits arising from the use of or inability to use the Service, the Content, loss of data or interruption of the Service. In any case our total liability is limited to the fees you paid us in the 12 months before the damage occurred. These limitations do not affect liability for intent or gross negligence, or your mandatory rights under consumer law.

15. Governing law and disputes

If you have a problem or dispute, you agree to first try to resolve it with us by writing to info@labmeos.com; we can solve most issues quickly that way.

If you are a consumer, you keep the benefit of the mandatory consumer protection rules of the country where you live and your right to go to the consumer bodies or courts there.

16. Severability and waiver

If any provision of these terms is found invalid or unenforceable, it will be interpreted as closely as possible to its purpose and the remaining provisions stay in force. Not exercising, or delaying the exercise of, any of our rights does not mean we have waived it.

17. Changes

We may change these terms. When we do, we change the date on this page and announce important changes at least 30 days before they take effect, in the app and, if you have given us your email address, by email. If you keep using the Service after the changes take effect, you accept the new terms; if you do not, you can stop using the Service and delete your account.

18. Contact

Questions about these terms: info@labmeos.com.